FAQs

Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our range of brownies, blondies, and loaded treats, choose your favourite flavours, and add them to your cart. Custom options can be added before checkout by adding a note to the order.

How much notice do you need?

We recommend ordering at least 5-7 days in advance for custom orders. During busy periods, availability may fill quickly.

Can I order for a specific date?

Yes! You can let me know your preferred delivery at checkout.

Do you offer last-minute orders?

Sometimes! Send us a message and we’ll do our best to help depending on availability.

Custom Orders

Can I personalise my brownie or blondie?

Absolutely! We offer personalised names, numbers, colours, toppings, and themed decorations for special occasions.

Can you match a party theme?

We’ll always try our best to match colours and themes where possible.

Delivery & Collection

Where do you deliver?

We currently deliver UK wide and offer collection from our location.

How are the brownies packaged?

All treats are carefully packaged to keep them fresh and safe during transport.

Ingredients & Allergies

Do your products contain allergens?

Most products contain gluten, dairy, eggs, and soy. Some products may also contain nuts or traces of nuts.

I do work in a kitchen where all allergens are present.

Do you offer gluten-free options?

We occasionally offer gluten-free options. Please contact us before ordering.

Are your brownies halal-friendly?

Please message us directly regarding ingredient-specific dietary questions.

Storage & Freshness

How should I store my brownies?

Store in an airtight container at room temperature for up to 5 days.

Can I freeze them?

Yes! Brownies and blondies freeze well to 3 months.

How do I make them extra gooey?
Pop them in the microwave for 10–15 seconds for the perfect warm, fudgy texture.

Do you accept cancellations?

Custom orders require preparation time, so cancellations may not always be possible once confirmed.

What if there’s an issue with my order?

Please contact us within 24 hours with photos and details so we can help resolve the issue quickly.

Contact Us

Still have questions?

We’d love to help — send us a message through our contact page or social

Payments & Policies
What payment methods do you accept?
We accept all major debit/credit cards and secure online payments.